Welcome to the Enigma Energy Help Center. Find answers to your questions about our products, orders, shipping, and more.
Returns & Exchanges
To start a return or exchange, please contact our customer service team within 30 days of receiving your order. Ensure that the products are unopened and in their original packaging.
We accept returns for unopened products within 30 days of purchase. Refunds are processed to the original payment method.
Order Questions
Orders can be modified or canceled within 1 hour of placement. Please reach out to our support team promptly to request changes.
Once your order ships, you'll receive a tracking number via email. You can also track your order through your Enigma Energy account.
Shipping & Delivery
We offer free standard shipping on all orders. Expedited shipping options are available at checkout for an additional fee.
Currently, we ship within the United States. We're working on expanding our shipping destinations soon.
Product Questions
Many of our products are vegan-friendly. Please check the product description for specific dietary information.
Our products are manufactured in facilities that process common allergens. Detailed allergen information is available on each product page.
Loyalty Program
Earn points with every purchase, which can be redeemed for discounts on future orders. Sign up through your account dashboard.
Loyalty points are valid for 12 months from the date they are earned.
Gift With Purchase
We occasionally offer gifts with purchases during special promotions. Details will be provided on our website and through our newsletter.
Subscriptions
Yes, we offer subscription options for select products. Choose your preferred delivery frequency and enjoy discounted pricing.
Manage your subscriptions through your account dashboard. You can pause, modify, or cancel at any time.
Work With Enigma Energy
We're always looking for passionate individuals and businesses to collaborate with. Contact us through our partnership inquiry form.
Gift Cards, Discounts & Payments
Yes, digital gift cards are available for purchase on our website. They can be used toward any product.
Enter your discount code at checkout in the designated field. Ensure the code is valid and applicable to your order.
Enigma Energy Products
Our protein powders come in Chocolate and Vanilla flavors.
Yes, our hydration powders are formulated without added sugars.
